T&C's | lashinfinity

GENERAL TERMS AND CONDITIONS

BOOKING FEES

The booking fee is set in place to secure clients’ appointments. On the day of the treatment clients pay just the remaining balance. No booking fee paid-no guaranteed appointment. The appointed slot will be opened for other bookings as well until the relevant booking fee payment has been received.

Each client needs to have paid a booking fee in order to secure their appointment (without exceptions). Booking fees are priced at approximately 50% of the desired treatment.
Booking fee has to be paid not later than 72 hours before the appointment. If at the time of the booking there are less than 72 hours left, then the booking fee has to be paid straight away
If booking fee has not been paid, the appointment won’t be cancelled but it won’t be secured either (as mentioned above) and could be taken by or given to (if required) someone else at any one time.
For all available ways to pay your booking fees a relevant information will be provided promptly before your appointment
Text message will be sent out 72 hours before your appointment to remind you about the date and time and about your right to cancel or reschedule without any consequences if done within the 48 hours cancellation notice required. If you haven’t paid your booking fee by the time the text is sent out, you will then be kindly asked to do so. 12 hours after the message if the booking fee is still not paid, the slot becomes automatically bookable by others. Clients may still receive follow up email and text reminders of the date and time of their appointment but Lash Infinity cannot guarantee that the slot is solely secured for them. Lash Infinity won’t be held responsible for the slot being taken by and paid for meanwhile (by someone else).

CANCELLATIONS

48 hours cancellation notice needed if clients want to cancel or reschedule their appointment (for whatever reason-personal reasons, health issues, traffic problems, being held at work etc.). Clients will then be offered a new date and time for appointment or a full refund of the booking fee.
If less than 48 hours’ notice is given, then we will do our best to fill the space, but if that is not possible then the booking fee will have to be retained to cover for our expenses
In the unlikely event of salon having to cancel or reschedule an appointment with less than 48 hours’ notice, then client will be offered a discount on their next appointment equivalent to the booking fee that client had paid for the cancelled one
If clients don’t show up for their appointment at all and there was no message, a phone call or email informing us about that, we reserve the right to refuse any future appointments with them.

LATE ARRIVALS

If clients are running late it is completely up to them to decide whether to proceed with the treatment or not
If clients choose NOT to proceed then the booking fee paid will be retained to cover for the therapists’ time
If clients choose to go on with the treatment (despite being late) a full payment will apply then and clients’ appointment will still terminate at the originally allocated end time. This is to ensure that none of our therapists run late for their next client as this will put them behind for the rest of the day and won’t be fair on any of the other clients too.
Therapists can’t be held responsible for the end result of the “late” treatment especially regarding fullness and retention of lashes

COMPLAINTS

Due to the nature of our services being exactly this-service- refunds are not offered but a free of charge complementary fix session could be arranged instead, to deal with any complaints that might rise.

Duration of the fix session- from 20 up to maximum of 40 minutes
Clients have to contact us (e-mail, text or call) not later than 4 (four) days after initial application to let us know of any issues and either send us clear photos of their eyes or come for a check-up themselves, so their therapist can determine if and how long a fix appointment might be needed.
Fix appointments are to be performed not later than 7 (seven) days after application. Salon has the duty to offer at least two slots for clients to choose from (within our opening times and in the time frame of these 7 days) but salon cannot guarantee or be held responsible for the available fix slots being at inconvenient for clients time.

REFUNDS

As mentioned above, due to the nature of our business, refunds are not offered for any reason.

In case of allergic reaction a free removal will be offered if this is what clients’ GP recommends
If excessive shedding has occurred then a free fix will be offered (as long as it’s in the timeframe set up by us above)

INFILLS

Infill appointment is any follow up appointment for up to 6 weeks after initial application. Any appointment after 6 weeks will need to be booked as a removal followed by a new set.
Best time to come for infill is not later than 3,5 (three and a half) weeks after their previous appointment if the same great result is to be maintained.
The length of the infill appointments is completely up to the client, but best results would be achieved if clients follow their therapist’s recommendation.
For best retention between infills it is crucial that clients follow the aftercare advice given by their therapist. If clients require a demonstration of how to wash their lashes, their therapist will gladly show them.
We kindly ask clients to come eye makeup free for their appointments. Time spent cleaning clients lashes will reduce the amount of time spent in actually applying extensions and may affect the quality of the service and the end result as a whole for which our therapists cannot be held responsible.

INFILLS OF OTHER THERAPISTS WORK

We are not against infilling someone else’s work as long as it’s doable: no “stickie”, no heavy or too long extensions, and no excessive use of glue. Therefore:

a check of the natural lashes and extensions applied is highly recommended to determine whether infill could be performed or a take-off followed by a new set will be needed
If clients don’t show or refuse to come for a check-up , our salon won’t be liable for not being able to proceed with the treatment in the desired by the client way ( full payment will still apply though or the booking fee will be retained to cover for the therapist’s time allocated)
salon won’t be held responsible for any premature loss of extensions or sensitivity occurring after the treatment

The personal data that we collect is: name, home address and email address, date of birth, phone number, and health information.

Lash Infinity takes your privacy seriously and we will never sell or rent your personal data to any third-party. Sharing of your data and direct marketing activities are only carried out with your express consent, which you are free to withdraw at any time. We need to obtain and process your personal data to provide you with our products, services and treatments and to fulfill our business and legal obligations. We will never collect any personal information from you that we do not need or retain any data that is no longer necessary for the purposes specified in this notice. Where we request sensitive personal data from you (i.e. health or medical data), the reason(s) for the request will be clearly given along with the purposes of the processing. Explicit consent through a signature will always be required for us to obtain and process your health information.

Your personal data is processed to:

Collect specific personal data (name, address, email, contact number, DOB) that is required to enter into a contract to sell a product or service.
Engage in communication with you including confirmation and reminders of appointments, and requests to cancel or change bookings.
Collect Health information to perform the agreed services appropriately, and potentially highlight areas that products and services may cause issues to clients because of their health.
Ensure a safe service and provide industry standard advice.
Select relevant offers, promotions and information for you.
Estimate the number of customers we have.
Hold personal data that is required by law or to respond to legal process.
Hold for insurance purposes.
Store customer records.

You have the right:

To be informed of how your personal data will be used before it is collected
To access your personal data personal data and to information on how your information is used after it has been gathered.
To have personal data corrected if it is incomplete, inaccurate or out-of-date.
To request the removal or deletion of personal data where there is no compelling reason for its continued processing.
To restrict processing, to ‘block’ processing of your personal data.
To data portability- having your data moved, copied or transferred from Lash Infinity to another organisation in an easily readable format.
To object to direct marketing from us

Safeguarding your Personal Data:

Appropriate measures are taken to protect your personal data from access from unauthorized persons or inappropriate access, internal or external. Your connection to the Treatwell Booking System uses a HTTP Secure communication protocol and TLS security. This means all information passed to the Treatwell Booking system is encrypted during data input and transfer to the cloud. Any paper files recording your personal data are held in a locked filing cabinet which can only be accessed by authorized personnel in the salon. Employees are only assigned specific access rights and can only access the salon software with the PIN number assigned to them by the management of the salon.

For any updates on our Terms and Conditions, Privacy Policy or any other important documents, please check on our website https://www.lashinfinity.co.uk in the relevant section.